United Way of RI Announces Staff Promotions at 2-1-1 Call Center & The POINT
Friday, March 01, 2019
United Way of Rhode Island has promoted staff at its 2-1-1 call center, and at The POINT, the state’s aging and disability resource center.
The promotions come after the center answers nearly a quarter-million calls for help from Rhode Islanders last year.
The Promotions
GET THE LATEST BREAKING NEWS HERE -- SIGN UP FOR GOLOCAL FREE DAILY EBLASTEvelyn Cabrera has been promoted to 2-1-1 Call Center Manager, having spent the previous four years as a bilingual call specialist for the free information and referral help center that’s available 24-hours day.
In her new role, Cabrera manages a staff of eight, overseeing 2-1-1’s first, second, and third shift positions.
She is also a Senior Health Insurance Program counselor.
Prior to joining UWRI in 2014, Cabrera spent nearly a decade in various roles with Family Service of Rhode Island. She is a resident of Johnston.
Aura Medina has been promoted to Call Center Manager of The POINT, a statewide network for seniors, adults with disabilities, and their caregivers operated by UWRI and linked through 2-1-1.
She previously served as program coordinator for The POINT.
As call center manager, Medina oversees a team that takes 40,000 calls annually, providing information and referrals for long-term care options, and helping seniors enroll in Medicare, Medicaid, and other programs that affect the quality of life.
Prior to joining United Way, Medina spent more than a decade working at Cherry Hill Manor Nursing and Rehab Center in Johnston.
She is a resident of Cranston and currently pursuing a degree in psychology at Rhode Island College.
Following three years as a counselor with The POINT, Sylvia Bernal has been promoted to Project Lead, Medicare-Medicaid Options Counselor.
In this role, she manages staff and specially-trained volunteers in delivering services to dual beneficiaries, and provides confidential one-on-one options counseling for Medicare-Medicaid individuals.
Additionally, Bernal delivers training updates to Senior Health Insurance Program counselors on the Integrated Care Initiative, Rhode Island’s program to improve the care for those eligible for both Medicaid and Medicare through stronger coordination of healthcare and support services.
A resident of Providence, Bernal studied Marketing at the University of Lima in Peru, and attended the Community College of Rhode Island.
Related Slideshow: United Way Grantees - 2016-2019
Related Articles
- United Way of RI Names Bannerman Ankoma Executive VP, Director of Community Investment
- Jenkins Named Chair of United Way of RI’s Women United Group
- United Way of RI Launches Online Giving Tool - “MyFund”
- Maione to Retire in 2018 from United Way of Rhode Island As President and CEO
- United Way of RI Announces 10 Nonprofit Leaders for Exec. Director Learning Circle Series
- United Way of RI’s Women’s Leadership Council Donates Over $116k for Children’s Education
- United Way of RI Calling for Annual Day of Action Volunteers
- Journey & United Way 2-1-1 in RI Team to Offer 24 Hour Addiction Call Coverage
- United Way of RI Awards $90K in Grants to Olneyville Community
- United Way’s Tax Prep Service Comes to Providence in April
- United Way of RI to Host Two Free Capacity Building Workshops in April
- United Way of RI Receives $500K Gift to Establish Donor Advised Fund
- United Way of RI Announces Award Winners for 92nd Annual Celebration
- United Way of RI Announces New Hire, Staff Promotions
- United Way of RI to Host Meet & Greet With Gubernatorial Candidates
- United Way CEO Nicolato Talks Launch of 2018 Program For Winter Heating Bill Support on LIVE
- United Way Seeking Participants for Innovative Executive Director Learning Circle Series
- United Way of RI Names Nicolato President & CEO
- United Way of RI Awards $90K in Grants to 8 Local Organizations
- United Way of RI & Books Are Wings Team Up to Host 6th Annual Book Drive
- United Way Honors Hatfields With Tocqueville Society Award
- RI Needs Dedicated Funding For Afterschool Programs Under Trump, Says United Way’s Escobar on LIVE
- United Way of RI’s Zennovation Fund Awards $195K in Grants to 12 Organizations
- United Way of RI Donates Over 21K Books to Kids Across the State
- United Way of RI Offering Free Tax Preparation Service at 24 Locations Across State
