10 Things to Know About RI’s $500M Health IT Project

Tuesday, September 20, 2016

 

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What is the fiscal - and technical - health of the new UHIP portal, which rolled out in RI last week? Sides differ.

Rhode Island's biggest-ever IT project launched last week — and what was originally a $135 million budget turned into $364 million last year.

Now, the state is requesting an additional $124 million in federal funding that would bring the total to nearly a half billion dollars, for roughly $487.4 million from 2011 though 2018.

Former gubernatorial candidate and founder of WatchdogRI, Ken Block, who has testified on UHIP in the past, expressed his concerns for the both the cost, and the product. 

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“I believe based on what I’ve seen, and I’ve used the UHIP system, the experience was not good,” said former gubernatorial candidate Ken Block, who founded the advocacy group Watchdog RI. "It’s far from quality software. The state of Rhode Island needs to think long and hard of what it’s using.”

Last Tuesday, the state touted the UHIP rollout to the new, integrated eligibility system, stating it will “provide the best possible value for taxpayers by expanding protections against waste and fraud, and more efficiently connecting people to services” and “improve customer service by making it easier and more convenient for Rhode Islanders to apply for and track their benefits.”

SLIDES: Ten Things to Know About $500 Million UHIP Program

The new computer system, which will now handle Medicaid, food stamps, as well as HealthSourceRI, was met with mixed reviews. 

“Over the past week, we identified several different issues related to printing and distributing of EBT cards. We have had teams in place in all of our Department of Human Services field offices who worked to quickly diagnose, prioritize and resolve these issues,” said Sophie O’Connell in the Executive Office of Health and Human Services. “On day one, some workers also experienced issues with their log-in passwords. Teams were available at each field office location to assist with resetting passwords, and this issue was quickly resolved.”

“With any technology project of this size, there will be issues in the immediate days, weeks and months after launch,” continued O’Connell. “This is normal, expected and manageable, and teams are ready to respond as issues emerge in real time. Our top priority is ensuring that Rhode Islanders’ needs are being met.

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Ken Block

Labor Issues, Reviews Forthcoming

Following an incident at DHS last Wednesday which saw a case worker assaulted by a woman with a computer, and other workers hit with papers, the head of RI Council 94, who represents state employees, expressed his concerns. 

“Workers feel the new computer system isn't working, with little to no training, and are fearful of being injured at work,” J. Michael Downey, President of Rhode Island Council 94, AFSCME, AFL-CIO, told GoLocalProv.com on Monday. “Workers would like a written policy in regards to workplace violence and any and all other workplace policies to protect all workers from injury.”

Downey spoke to what his biggest fear is of the new system at this stage.

“Having management act as though things are going smoothly,” said Downey.

State Senator Lou DiPalma (D-District 12) who has been at the helm of the oversight over UHIP at the General Assembly, spoke to his views on the IT launch. 

“Having been involved in the specification, design, development, integration and test of large-scale, complex Department of Defense weapon systems, over the last 34 years, I would say the last week’s UHIP roll-out has gone relatively smoothly,” said DiPalma on Monday. “While some challenges have been realized, and I would expect additional issues to manifest themselves, the team’s daily attention to addressing and prioritizing the outstanding issues is paying dividends.  Continued vigilance and oversight is paramount.”

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How much more funding (federal and state) UHIP will require moving forward is a major question.

Meanwhile, taxpayer and advocacy groups continue to watch the costs associated with the program, with the Rhode Island Center for Freedom and Prosperity stating last fall — when the total cost was thought to be $364 million"

“The final cost of UHIP could end up dwarfing these figures for Rhode Islanders, notwithstanding additional annual operational costs. A major goal of UHIP is to ensure that the state provides as much social service aid to as many people as possible. Nicknamed the "Dependency Portal" by the Center in 2012, UHIP will proactively promote people's eligibility for a wide array of public assistance programs, based on the financial and personal information they submit to the state when applying for a healthcare exchange subsidy or for Medicaid,” said Mike Stenhouse, CEO for the Center. 

"It is one thing to upgrade informational systems; it is an entirely different issue when those upgrades are used as a strategic tool to encourage people to become dependent on government assistance, and driving up costs for taxpayers. It is not the proper role for government to discourage a productive and self-sufficient lifestyle,” said Stenhouse. 

 

Related Slideshow: 10 Things to Know About RI’s $500M Health IT Project

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1. “Original” Budget

The project - which goes back to the Chafee administration, which saw federal funding on the table for the technology for both boosting enrollment and tracking beneficiaries under Obamacare — was originally budgeted to cost between $110 and $135 million.  

UHIP officially launched in 2013 with the “ultimate” goal of saving Rhode Islanders “more than $90 million each year, including more than $40 million in state general revenue.”

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2. Costs Tripled

The UHIP cost tripled to $364 million by 2015 — even before the hybrid portal was launched. And taxpayer groups weighed in. 

“With a similar net cost to Rhode Islanders as the 38 Studios debacle and the initial 38 Stadium proposal, the UHIP project is yet another example of government inefficiency and special interest spending, which will consume upwards of $77 million in state taxpayer dollars as well as hundreds of millions from federal taxpayers," wrote the Rhode Island Center for Freedom and Prosperity in September 2015. 

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3. Moving Targets

The project was supposed to replace the previous system - InRhodes - and be operational by April 2015. That got pushed back to July 2016, and the final launch dated ended up being September 13, 2016.  

A power point presentation from October 2015 shows the snapshot in time of project costs - and savings — one year ago.

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4. Programs Served

The new single application is intended to coordinate across multiple health and human service programs including: Health Insurance, Medicaid Expansion & Traditional Medicaid; Supplemental Nutrition Assistance Program (SNAP); Rhode Island Works (RIW); Child Care Assistance Program (CCAP); General Public Assistance (GPA); Medicare Premium Payments (MPP); and State Supplemental Payments (SSP).  See HERE

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5. Additional Funding

The state is now looking for an additional $124 million from the federal government for Fiscal Year 2018.  

‘’This project continues to come in under the $364M that we have stated will be the cost for the first 5 years of the project. The request...to the federal government for authorization [is] for up to an additional $123.6M,” said Sophie O’Connell with the Rhode Island Office of Health and Human Services. 

"This request preserves the state’s ability to consider policy options for accessing an elevated level of federal matching funds in the future. These are not base project costs and this represents a request for authorization for federal funding which may or may not become part of an EOHHS budget request to the Governor and then the General Assembly for FY18. We expect to receive a response from the federal government on this request this fall," said O'Connell.

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6. Tipping Point

The state projected the benefits to outweigh the costs starting in Fiscal Year 2018.  Prior to that, in the current fiscal year (2017), the state pegged the program cost to be near $400,000,000, with benefits to the state close to $300,000,000. 

Contrast that with FY19, when the state expects to have program costs slightly over $400,000,000, but with benefits valued at north of $500,000,000.

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7. Rollout Review

Speaker of the House Nicholas Mattiello, who faces Republican challenger Steve Frias in Cranston in November, will be reviewing the new system launch in the coming weeks, according to his spokesperson.

“[The Speaker] anticipates a briefing in the coming weeks on the results of the upgrade in addition to future needs,” said Mattiello spokesperson Larry Berman. “He wants to give them more time to make the implementation successful for Rhode Islanders.”

Mattiello had been critical when the cost-overruns came to light in 2015 (“Mattiello ‘concerned’ about RI’s $364M IT project,” wrote WPRI).

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8. Deeper Dive

Staunch UHIP critic Mike Stenhouse with the Rhode Island Center for Freedom and Prosperity is calling for additional oversight of the new 

"This has the possibility to be near criminal negligent waste and fraud of taxpayer dollars -- and the Center renews its call for an an inspector general and perhaps an independent investigation, now that its approaching a half billion," said Stenhouse. "Not only is the cost is in development dollars, it's dependency dollars. They claim this will ID waste and fraud -- but they can't possibly ID enough waste and fraud to pay for this."

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9. Deloitte Factor

Program vendor Deloitte has come under fire in Kentucky for the rollout of their “one-stop shop for benefits,” called “benefind.”  

Deborah Yetter wrote for the Courier-Journal in July:

The launch of a new state public benefit system drew harsh criticism Thursday from lawmakers, with one calling for a state attorney general's examination of the contract with Deloitte Consulting, the company that built the $100-million system known as benefind.

"It seems like our most vulnerable populations are the ones who have paid for the shortcomings," Sen. Danny Carroll, a Paducah Republican, said of the system that caused massive disruptions in public benefits such as Medicaid and food stamps earlier this year. "Maybe that's something the attorney general should take a look at."

Carroll, co-chairman of the joint House-Senate Program Review and Investigations Committee, which held Thursday's hearing, suggested the attorney general could review whether Kentucky could recoup any of the funds it paid Deloitte and whether the contract offered sufficient protection to Kentucky in light of problems with the launch.

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10. Next Session

With the upcoming general election in Rhode Island, the General Assembly could ultimately have a much different look, depending on who prevails.  

Watch to see the discussion and debate around the performance, funding request, and results to date with the introduction of the FY18 budget in the new year. 

 
 

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