Women & Infants Staff Receive Customer Excellence Awards
Monday, February 18, 2019
Women & Infants Hospital presented its annual customer excellence awards at the seven annual Patient, Family, and Community Centered Care Summit that was held in January.
Receiving the awards were Helen M. Bodell, Div., of Rumford, clinical winner of the Richard P. Welch Award; Joao (John) Cordeiro of Johnston, non-clinical winner of the Richard P. Welch Award; and Donna MacDonald, RN, OCN, CCM, of Woonsocket, winner of the Noreen Mattis Award for Excellence in Patient and Family Centered Care.
The Award Winners
Helen Bodell is a chaplain who has worked at Women & Infants for six years.
Her nomination read, “Helen Bodell is by her very nature a patient and family-centered care-giving person par excellence. She seems hard-wired to listen to others’ joys and concerns and to speak up for them when it’s needed. Throughout her years as a chaplain here at Women & Infants, Helen has been a resource for intelligent, creative, thoughtful responses to any number of difficult situations. She has listened to and advocated for babies, patients, and families throughout the hospital. She gives of herself and her time generously and often.”
John Cordeiro has worked in the Environmental Services Department for 28 years.
His nomination read, “All those who have the pleasure of coming into contact with John know what pride he takes in his work. He is committed to making sure Women & Infants glistens and shines as he truly wants our patients and families to be greeted with an appealing environment because he cares. Not only does he take the time to do his best to take care of our hospital, he strives to get his work done at early hours so it will be quiet and less hectic for our patients and visitors. Though John may not meet our patients at the bedside, his tremendous commitment to making our hospital the best it can be is shared with each person passing through our facility each and every day.”
Donna MacDonald is a member of the Oncology and Hospital-Wide Patient and Family Advisory Councils and has been an oncology nurse case manager for eight years.
Her nomination read, “As co-chair of the Oncology Patient and Family Advisory Council, Donna can be counted on to make sure no stone is left unturned when it comes to optimizing patient care and also to make sure our model of care is driven by the patient voice. Our Oncology Council meetings are always filled with robust conversations and spirited dialogue that truly helps support change and advancement. The passion and commitment she brings to the oncology and hospital-wide councils are exemplary and should be recognized.”
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