LEGAL MATTERS: 4 Reasons Not To Trust The Better Business Bureau
Wednesday, July 03, 2013
It’s Too Dependent on Corporate Money
The BBB is too ethically compromised to be a strong voice for consumers. For instance, it has a partnership with Capitol One to educate consumers about how to handle credit wisely. GivenCapitol One’s noxious business practices, that is like taking fire safety lessons from an arsonist! I suspect the huge amounts of money the BBB collects selling web sites and allowing businesses to display the BBB logo means that BBB program has similarly lax standards.
You can see for yourself how corporate money has corrupted the BBB in the past by check out this devastating ABC News 20/20 report showing the BBB selling good ratings to apparently any business willing to pay its fees. (It gave “Hamas” an A.)
The BBB urges consumers to check out charities using its WiseGiving portal. But then it does not post any information about its finances there. (In case you are curious, the head of the Worcester area BBB received about $100,000 in pay and benefits in 2010. The head of the regional BBB that covers Rhode Island and Boston received about $363,000 in 2011.)
It Does Not Fight for Consumers
If you file a complaint against a business, the BBB will forward a copy of it to the business. But that’s about all it will do. Rather than just being a complaint forwarding service, the BBB could be using its reputation to fight consumer-crushing binding arbitration clauses; but it is not. It is could also be fighting against predatory payday loans and fighting to recover billions of dollars in dubious overdraft fees banks took from their customers; but it is not.
There Are Better Alternatives
Instead of the BBB, here is where you should go for help with consumer problems:
- For help finding a consumer lawyer: www.naca.net
- For product reviews and buying advice: www.consumerunion.org
- For general consumer rights information: www.nclc.org or www.ftc.gov
- LEGAL MATTERS: 44 Best Consumer Websites
- LEGAL MATTERS: Defibrillators in RI’s Public Places
- LEGAL MATTERS: Lance Armstrong, Lawsuits + RI’s Whistleblowing Law
- LEGAL MATTERS: Why Your Emails Are Never, Ever Private
- LEGAL MATTERS: 6 Things To Know Before You Move In
- LEGAL MATTERS: Handling Tricky Tree Problems
- LEGAL MATTERS: Modeling Scams
- LEGAL MATTERS: 7 Reasons Why You Should Never Invest In A Timeshare
- LEGAL MATTERS: How To Beat That Speeding Ticket
- LEGAL MATTERS: Moving Out This Spring? Protect Your Rights
- LEGAL MATTERS: Are Extended Warranties Worth the Money?
- LEGAL MATTERS: How To Stay Out of Tax Trouble
- LEGAL MATTERS: Religious Challenges to Obamacare
- LEGAL MATTERS: Are You Entitled To Overtime? You Might Be
- LEGAL MATTERS: Is Small Claims Court A Good Idea?
- LEGAL MATTERS: Should You Incorporate Your Small Business?
- LEGAL MATTERS: Are You an Independent Contractor or Really an Employee?
- LEGAL MATTERS: Is Your March Madness Office Pool Legal?
- LEGAL MATTERS: Why Paying Off Student Loans Matters More
- LEGAL MATTERS: Buying A Used Car—What Are Your Rights?
- LEGAL MATTERS: It’s This Easy To Steal Your Identity
- LEGAL MATTERS: Why You Can’t Sue Santa Claus
- LEGAL MATTERS: Can Your Tattoo Get You Fired?
- LEGAL MATTERS: Kids + Summer Jobs—What’s Allowable?
- LEGAL MATTERS: Why You Need To Use That Gift Card NOW