NEW: Picerne Military Housing Earns #1 Ranking
Tuesday, August 14, 2012
Picerne Military Housing, a builder and manager of U.S. military housing, has been awarded the number one resident satisfaction ranking for portfolios with at least 10,000 homes based on the 2011 SatisFacts Annual Resident Survey.
The SatisFacts survey is a resident relationship management service for a range of residential multi-family property management companies, including those that manage military housing. Residents served by nearly 150 property management firms participated in the 2011 survey interviews, which are voluntary and conducted at random over the phone and online.
Returning the favor to military families
“Our military families make tremendous sacrifices to protect and defend the American way of life. At Picerne Military Housing, we feel it’s our job to return that favor by providing the best possible customer service and improving the quality of life of our service members and their families,” said John Picerne, President and CEO of Picerne Military Housing. “We’re absolutely thrilled by this acknowledgement and gratified to hear that our military families feel well served.”
GET THE LATEST BREAKING NEWS HERE -- SIGN UP FOR GOLOCAL FREE DAILY EBLASTPicerne Military Housing provides homes for more than 20,000 service members and families at military installations across the United States. Since 2001, the company has renovated more than 6,000 homes and has built more than 5,000 new homes. It pursues a continuous program of improvement and modernization at seven installations.
In addition to earning the top customer service ranking, Picerne Military Housing also was awarded the 2011 SatisFacts Superior Resident Satisfaction Company Award with a superior rating of 4.27 out of a possible 5.00 score. Other resident ratings included a 4.22 for speed and responsiveness to customer service requests, and a 4.20 for office responsiveness and dependability.
“Picerne Military Housing clearly has a strong focus on providing excellence in customer service,” said Doug Miller, founder and president of SatisFacts. “
Picerne Military Housing has earned a superior rating from SatisFacts the past five years. The company has also earned the number one resident satisfaction ranking for portfolios with at least 10,000 homes four times.
