slides: Top 10 Hospitals in Maine Rated By Patients

Wednesday, March 05, 2014


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Maine hospitals are highly regarded by their patients, as their recent HCAHPS scores landed them half of the top fifty spots in this past year's New England rankings.

Becky Schnur, Director of Communications with Maine Hospital Association offers her thoughts on why.

"Maine hospitals do very well in the HCAHPS survey. Last year, Maine hospitals were 4th best in the country with an average HCAHPS score of 75.5 percent. Maine hospitals strive to provide the best possible patient experience in their facilities and continually work on improving their survey results. In addition to individual hospital efforts, the Maine Hospital Association periodically hosts statewide meetings where hospitals learn best practices from each other and from across the nation to improve the patient experience," said Schnur.  

"Maine hospitals have made dozens of changes based on the results of the HCAHPS survey. For example, discharge planning now starts well before the end of the hospital stay, and discharge instructions are given both verbally and in writing, so that patients can understand no matter what their learning style. Nurses use “teach back” techniques to ensure that patients understand instructions and their medications. Some hospitals use interactive videos to teach patients about their conditions and what to expect from their treatment ."


Related Slideshow: Top 10 Hospitals in Maine Rated By Patients

Using the latest results from the Hospital Consumer Assessment of Healthcare Providers and Systems, also known as the HCAHPS Survey, GoLocal has created a ranking of New England's Best Hospitals Rated by Patients.

Read more about GoLocal's methodology here

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#10 Maine Coast Memorial

Maine Coast Memorial Hospital

Ellsworth, ME

New England Rank: 17

No. of beds: 64

Located in Ellsworth, Maine Coast Memorial Hospital is a 64 bed, full-service hospital serving Hancock and western Washington Counties. Opened in 1956, their comprehensive healthcare facility provides emergency, primary and specialty care acute inpatient, diagnostic, and surgical services.

Highlights: Maine Coast's highest marks were earned for its cleanliness—87% said their room was always clean.

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#9 Parkview Adventist

Parkview Adventist Medical Center

Brunswick, ME

New England Rank: 15

No. of beds: 55

The first modern medical facility built in the Midcoast area, Parkview opened its doors on July 12, 1959. Since that time, Parkview Adventist Medical Center has continued to grow and meet patient needs through technological advancements, adding more comprehensive services.

Highlights: Parkview's highest marks were earned for its staff’s communication skills—91% of patients said they were given information about what to do during their recovery at home.

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#8 Penobscot Valley

Penobscot Valley Hospital

Lincoln, ME

New England Rank: 13

No. of beds: 25

This general medical and surgical hospital in Lincoln has been serving the community for over 40 years with a wide variety of services and treatment options.

Highlights: Penobscot's highest marks were earned for its cleanliness—85% said their room was always clean.

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#7 Redington Fairview

Redington Fairview General Hospital

Skowhegan, ME

New England Rank: 12

No. of beds: 25

Redington Fairview is a critical access facility that provides health care for more than 30,000 residents living in Somerset County - its primary service area, which extends from Skowhegan to the Canadian border. The hospital continues to grow and add services to meet the needs of its population.

Highlights: The two "C's"—cleanliness and communication—defined Redington Fairview's top ratings. Among respondents, 84% said the nurses always communicated well with them, and 85% said their rooms were always clean.

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#6 Stephens Memorial

Stephens Memorial Hospital

Norway, ME

New England Rank: 11

No. of beds: 50

Part of Western Maine Health, which in turn is part of MaineHealth, Stephens Memorial Hospital is a non-profit community hospital with a history of providing high-quality, affordable health care to the people of western Maine.

Highlights: Stephens Memorial's highest performance in patient response was communication-based—85% said that their doctors always communicated well with them.

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#5 Blue Hill Memorial

Blue Hill Memorial Hospital

Blue Hill, ME

New England Rank: 10

No. of beds: 25

Blue Hill Memorial Hospital (BHMH) is a critical access hospital offering primary and selected specialty health care services.  Mrs. F.B. Richards donated the original hospital in 1922 in honor of her daughter, Katharine.  Nearly 90 years later, the hospital is the largest employer in the region and an affiliate of Eastern Maine Healthcare Systems.

Highlights: Cleanliness is a premium at Blue Hill Memorial Hospital, as 89% of patients said their room as always clean.

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#4 York Hospital

York Hospital

York, ME

New England Rank: 8

No. of beds: 79

Founded in 1906, York Hospital is a not-for-profit hospital located on the southern coast of Maine that includes a modern facility with excellent medical/surgical units.

Highlights: The overall patient experience at York Hospital was incredibly positive—90% said they would definitely recommend the hospital to another person.

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#3 Millinocket Regional

Millinocket Regional Hospital

Millinocket, ME

New England Rank: 7

No. of beds: 25

MRH is a not-for-profit, Critical Access Hospital that serves as the primary care facility for the communities of Millinocket, East Millinocket, Medway and the surrounding territories.

Highlights: Top ratings across the board distinguish Millinocket Regional, but standouts include 86% of patients saying their doctors always communicated well with them, and 86% saying that their rooms were always clean.

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#2 Charles A. Dean

Charles A. Dean Memorial Hospital

Greenville, ME

New England Rank: 4

No. of beds: 25

Charles A. Dean Memorial Hospital is critical access hospital that provides acute, skilled, and nursing facility beds. CA Dean also provides 24-hour emergency medical services, including an ambulance and a full service Emergency Department, three family practice locations, diagnostic services, laboratory, digital imaging, CT scan, ultrasound, mammography, rehabilitation services, as well as, podiatry, and general and orthopedic surgery.

Highlights: Great communication at Charles A. Dean Memorial Hospital got the highest marks from patients—89% said nurses always communicated well, and another 92% said the same of doctors. Furthermore, 90% of patients said they would recommend the hospital to a friend.

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#1 Mount Desert Island

Mount Desert Island Hospital

Bar Harbor, ME

New England Rank: 3

No. of beds: 25

Mount Desert Island Hospital serves a close-knit island and surrounding communities through its critical access facility in Bar Harbor and a network of health centers across Mount Desert Island—all designed to provide comprehensive health care for residents and visitors. When care is needed off island, they expedite that process and then, as recovery begins, provide compassionate personal care that welcomes the returning patient home.

Highlights: Along with fellow Maine hospital Blue Hill Memorial, Mount Desert Island Hospital posted high scores for doctor-patient communication—90% said their doctors always communicated well with them.


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