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State Spends $64M on Health Insurance Web Site

Tuesday, November 27, 2012


Rhode Island expects to spend $64.7 million on developing and launching its new health benefits exchange, according to state records obtained by GoLocalProv. The exchange—a key piece of the national health reform law passed two years ago—is essentially an online portal where the uninsured will obtain federally subsidized health insurance or enroll in Medicaid.

For now, the cost of launching that portal is being shouldered by three federal grants, but the money will be exhausted by the end of 2014.

After that, the cost of running the exchange will shift to the state—something that has fiscal watchdogs worried.

Federal funds run out in by 2015

“The maintenance of the Web site has got to be extremely expensive on an ongoing basis,” said Mark Zaccaria, chairman of the Rhode Island GOP.

He cited estimates that just running the exchanges could cost states upwards of $100 million each.

Rhode Island is one of just 18 states that have chosen to develop their own exchanges.

The rest have opted out and their residents will instead be covered by a nationwide exchange maintained by federal authorities. The cost of Rhode Island’s exchange is less than states like California and New York, each of which is spending $236 million and $183 million, respectively, on developing their exchanges, but those states also have populations many times larger than Rhode Island’s.

Other, smaller-size states, however, are doing theirs for far less than Rhode Island. The exchanges in Iowa and New Mexico are roughly half the cost. Delaware’s is coming in at $4.4 million.

‘Online portal’ costs $64.7 million

The $64.7 million figure covers all of the costs associated with launching the exchange in Rhode Island. The bulk of that is expected to be technology-related expenses, which involve more than just the software and hardware costs associated with the Web site itself.

In order for a successful launch, the exchange will have to update the eligibility system the state uses for Medicaid today. It will also have to sync up with other databases, such as IRS income records, which are key to determining the eligibility of a person seeking a federal subsidy.

The update to the Medicaid system is something the state apparently has been unable to do on its own due to the immense cost involved, according to Linda Katz, the policy director at the Economic Progress Institute and one of a dozen exchange advisory board members.

“Having the money to do this is wonderful because it will streamline coverage for low-income Rhode Islanders,” Katz said.

State officials and other experts yesterday repeatedly emphasized that the exchange is more than “just a Web site.”

“The Exchange is more than a Web site,” said John Cucco, a senior policy analyst at the exchange. “The Exchange is a way for small employers and their employees and individuals … to have an advocate, negotiator, and quality monitor to represent them in their interactions with health insurers and health care providers. The Exchange will also determine eligibility for federal subsidies. Additionally, the Exchange will help people navigate their health insurance and health care questions.”

Additional costs related to the online portal include the following: a customer call center that will field questions from users, an education and outreach program, developing a process for handling appeals and complaints, and managing state and federal requirements.

“The Affordable Care Act (ACA) is a complex law, and implementing it requires a great deal of state-specific work beyond just Web site development,” Cucco said. “[That] includes following new federal regulations, creating changes in Rhode Island’s health care system designed to reduce costs for employers and individuals, and aligning the new program with existing state programs and resources.”

A detailed breakdown of just how much is going to technology or other areas was not available as of press time—and likely won’t be really known for weeks or longer, until the state has completed its negotiations with a private vendor for the work.

“I don’t know that anyone at this point could tell what that dollar amount is,” said Christine Hunsinger, spokesperson for Gov. Chafee, whose office is overseeing the exchange.

Katz said the exchange will benefit all Rhode Islanders by serving as a “one-stop shopping” place online that will provide high-quality health insurance that is affordable, controlling costs and improving care.

Critics question whether site will even work

But some people wonder whether it will even work when it is scheduled to go live on January 1, 2014 (enrollment will actually begin on October 1, 2013).

“Any amount of money is too much because it’s not going to work,” Zaccaria said.

He doubts it will work because of the sheer volume of customers it has to handle. Nationally, an estimated 60 percent of Americans will be using either a state exchange or the federal one. He said the exchanges will have the same level of complexity but many times over the number of users as the stock market. Simply put, nothing on this large of a scale has ever been created, he said.

While the average American may not be using the exchanges on a daily basis, he predicts that brokers who represent “blocks of consumers” will be trolling the online portals incessantly, on the lookout for a deal. The amount of traffic, he said, will overwhelm the state and federal systems.

Pressed for details for how this could happen under the current health reform law, Zaccaria said there are enough “gray areas” in the implementation process to make his scenario plausible.

For example, federal authorities have yet to unveil a centralized “data hub” that states will tap into to access vital data from the IRS and Social Security Administration, according to Edmund Haislmaier, a Senior Research Fellow in Health Policy Studies, at the Heritage Foundation.

What’s driving the cost?

Haislmaier, who helped develop the idea of exchanges in the early 2000s, said the original idea was a far simpler one than the version in the health reform law. In the beginning, he said the exchange would have allowed small businesses to buy defined contribution health insurance plans for their employees. The exchange would have simplified the process for businesses in the sense of being that one-stop shopping place and it also would have allowed them to procure individualized plans for their employees.

“The cost of doing that is relatively small,” Haislmaier said.

Two states adopted exchanges based on his model, according to Haislmaier: Utah and Massachusetts. The exchanges in both states, each with larger populations, cost less than Rhode Island. Massachusetts launched its exchange with an upfront appropriation of $25 million and a staff of 45. Utah got started with just $600,000 and two employees.

But the exchanges established through the health reform law are much more complicated and fundamentally different than the ones he originally envisioned, Haislmaier said.

The Obama-version of the exchanges must have a more robust administrative and technological infrastructure necessary to offer a standardized health insurance package, institute new regulations over and above what each state already has, and create an entirely new subsidy system independent of any that exist today. Plus, the exchange must be able to calculate eligibility for that new subsidy, as well as eligibility for Medicaid and other public programs, according to Haislmaier.

“This is a much bigger task,” Haislmaier said.

The exchanges also have to be able to issue fines to employers who fail to offer health insurance to their workers and calculate payment plans for the uninsured who qualify for only a partial subsidy.

“It goes on and on and on,” said Grace-Marie Turner, the president of the Galen Institute, which promotes “free-market” approaches to health reform.

“States have realized this is going to be hugely costly,” Turner added. “This is an ongoing expense. It’s not a one-time thing. It’s like any bureaucracy.”

Haislmaier also echoed concerns raised by Zaccaria about the sheer volume of users. About 20 percent of households have incomes below 138 percent of the federal poverty level, making them eligible for Medicaid under the expanded criteria of the health reform law. Another 40 percent of households that fall within 138 percent to 400 percent of the poverty level could receive some kind of a subsidy.

All told, that means about 60 percent, or nearly 200 million Americans could be using the exchanges. “You’re looking at an enormous number of people,” Haislmaier said.

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Why would anyone ask Zaccaria a question about something he obviously does not understand. To compare the exchanges with the stock market is foolish. Individuals access the exchanges once a year. High frequency traders alone access the stock exchange thousands of times a second, no to mention the fact that the clients of the stock exchange are worldwide and involve thousands of vendors and stockbrokers and hundreds of millions of customers. How many brokers of healthcare are there in RI? 50? 100? Most people would still get their healthcare through work so the audience of the exchange will be less than 100 thousand people at the very extreme upper level.

Comment #1 by Pablo Rodriguez on 2012 11 27

If this was contracted out to the private sector the cost would be 1/10 of this. The ultimate problem here is that we will eventually be on the hook for the maintenance of this once the federal dollars run out. Government is the problem and not the solution.

Comment #2 by Sean GATELY on 2012 11 27

sounds like some sweet jobs coming for some more friends of the general assembly

Comment #3 by anthony sionni on 2012 11 27

Many issues not covered here. Salaries and potential conflict of interest of Exchange staff. Privacy issues regarding the very detailed personal, financial, and health information the exchange will collect.

And the self-admitted "hidden" component of the Exchange, in that after collecting this information, the State will notify you or automatically enroll you in other state services you're eligible for ... if this is not a culture of dependency on government, what is?

Comment #4 by Mike Stenhouse on 2012 11 27

I might have breezed through this, but WHO has received $$so far?

Comment #5 by Ned Rivers on 2012 11 27

@Stephen Beale: Is your purpose to inform or inflame? Can't you present what you know in a straightforward way? If this were a car, how much are we paying for the car and how much will we be paying each year to maintain the car? Not operate the car, just maintain it? Also how is this car different from whatever the other car would have been?

Comment #6 by Charles Beckers on 2012 11 27

This is just another example of the utter incompetence of the bureaucracy in RI. The cost of the web site is ridiculous, not to mention that Rhode Island is broke. We don’t have the money to build, run and maintain the state exchange. We should have done what most of the states are doing by opting out and leaving it up to the feds to setup an exchange. I’m just surprised that we didn’t contract with 38 Studios to build it.

Comment #7 by Craig Cardullo on 2012 11 27

Or, they could use our program, which wouldn't cost them anything, and in fact, by becoming an Affinity Partner, would actually create a revenue stream for the state. www.amerifamilybenefits.com

Gregory C. Page
Vice President
Business Development
Ph: 401.305.0766
Fx: 888.734.3386

Comment #8 by Gregory Page on 2012 11 27

So for a family of 4, the FPL is about $23k and 400% of that is $92K - a decent family income that still qualifies for a subsidy? How is it that you can make 4x the poverty level income and still need a subsidy? Government is the answer to that question, not the answer to the problem.

Comment #9 by Chuck Ritter on 2012 11 27

It is a big challenge, software, tying into other software, security then multiply that by as many software systems that need to be connected to and it goes on from there. Ever hear of software bugs, they are in each software program, require detection, correction, testing and more bugs. All that equals maintenance that will not go away (that is also why you can’t compare custom software to a car, it just never gets completed.

RI takes short money anyway it can from the federal government, uses it on contractors (that are out of state) because RI does not plan anything with any vision. Just think if we had invested in training X number of RI people in advance, they would have gone to a RI training facility, lived in RI, found a life time job and stayed in RI. Instead we will pay through the nose and get zero for RI compared to what we could have gotten if we had only planned.

Comment #10 by Gary Arnold on 2012 11 27

@Gary Arnold No need to lecture me on software. I wrote my first computer program in 1963 at Grumman Aircraft and earned my living from then until I retired writing specialized engineering software. Regarding bug fixes: Ever heard of a car recall? Why do you think the current version of the latest Windows operating system (before the newly released Windows 8) always has a "service pack" associated with it? Car manufacturers and software developers always release their product for sale before they have found every last bug. In the case of software, it is virtually impossible to test for all possible combinations of events that might cause an issue. That is why I asked for purchase price AND maintenance cost.

Comment #11 by Charles Beckers on 2012 11 27

@Charles, you answered your own question, This is not a boxed software package, it's an application, hence just a starting price for an estimate of a scope of work that will keep changing, upward. The maintenance contract will be an annual %.

Comment #12 by Gary Arnold on 2012 11 28

@Gary Arnold: In 40 years, I never wrote a line of "boxed" software...it was all one-off. And no client (internal or external) ever paid for me to fix my errors or omissions. They did, however, pay when they changed their minds about what they wanted. Did you ever pay for a software developer to fix his own problems? If so, I would say you had a badly written development contract. Same if the state is paying for that stuff.

Comment #13 by Charles Beckers on 2012 11 28

@Charles, so what, this is about what RI is spending now, what they may or may not be spending correctly and what the resulting benefit/cost to support. When did you become the subject? Moving on, our cost of health care will continue to inflate, that is my concern.

Comment #14 by Gary Arnold on 2012 11 28

@Gary Arnold: Just using my personal experience in the field to counter your argument that "This is not a boxed software package, it's an application, hence just a starting price for an estimate of a scope of work that will keep changing, upward. The maintenance contract will be an annual %." And speculating about your experience in the field. In short, what gives you the expertise to make such sweeping statements as: "It is a big challenge, software, tying into other software, security then multiply that by as many software systems that need to be connected to and it goes on from there. Ever hear of software bugs, they are in each software program, require detection, correction, testing and more bugs. All that equals maintenance that will not go away (that is also why you can’t compare custom software to a car, it just never gets completed."?

Comment #15 by Charles Beckers on 2012 11 28

How corrupt is RI leadership?

Well, Delaware’s exchange portal "is coming in at $4.4 million."

While RI's is costing $64 million.

Comment #16 by Art West on 2012 11 28

There are a lot of relatives needing work.

Comment #17 by Gregory Page on 2012 11 28

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