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Elorza Opens New Constituent Services Center in Providence City Hall

Wednesday, July 29, 2015


Mayor Jorge Elorza unveiled the Mayor's Center for City Services, a restructured and refocused arm of the Mayor's constituent service operation.  The service will provide streamlined, responsive and customer service oriented  experience for residents seeking assistance from the city. 

To request services, Providence residents are asked to call 421-CITY with requests. 

“The Mayor’s Office of City Services is a resource for residents and allows the city to constantly improve the level of services we provide. When people call this office they know that they will be greeted by a friendly, responsive member of our team and that they will receive a call back in a timely manner with a status update. Taxpayers deserve the highest quality city services and I am committed to making sure that we are constantly working to provide the best possible experience for our residents," said Mayor Elorza. 

The City has also partnered with Amica to provide customer service training to MCCS staffers as as other points of contact throughout the city government. 

Turning Things Around

Since Elorza took office, the city service office has closed about 9,000 cases, including a backlog of over 3,000 cases inherited from the prior administration. 

Mayor Elorza also added new tools to help public interface with City Hall which include way finding signs throughout the building, an information desk that is staffed by a MCCS representative as well as a mobile MCCS van that will travel all over the city and provide the same high quality available at City Hall. 


Related Slideshow: Elorza’s First Budget Address—Ten Things To Know

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FY 15 Implications?

While Mayor Elorza will be introducing his Fiscal Year 2016 budget proposal on Wednesday, over two months remain for FY15. In his FY15 to FY17 budget narrative, Providence internal auditor Matt Clarkin projected that the city would break even for the current fiscal year -- which City Council President Luis Aponte said is still on target based in part by the city's recent bond refinancing. 'We're hoping one of things that helped us is the refinancing of the PRA and PRB bonds which has yielded some savings. If there is a deficit for the current year, it will be a small one," said Aponte.

See GoLocal's "8 questions with Council President Aponte", when Aponte talks about the bond refinancing  (and other issues).

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Raising taxes?

From the campaign until now, Mayor Elorza has indicated that he doesn't support raising taxes. Former RIPEC Executive Director Gary Sasse told GoLocal that he questioned the implications - and realistic expectations -- of forgoing a property tax increase this year (see Wednesday's article.)

Meanwhile, GoLocal MINDSETTER Mike Riley - who continues to make the case for bankruptcy for Providence -- told GoLocal In December, "Providence is in dire straits and needs to consider imposing a wealth tax totaling about $1 billion dollars, combined with another $500 million in additional PILOTs from Brown and other non-profits over the next 3 years to survive," said Riley, deeming Providence highest on the list of cities and towns in Rhode Island that could go bankrupt. 

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State Aid?

Adding a potential hurdle for this first year's budget is the fact that Governor Raimondo's proposed FY16 budget eliminates $5 million in "payment-in-lieu-of-taxes" (PILOT) funding to cities and towns, which had gotten a boost from refinancing tobacco bonds last year -- so Providence would be returned to FY14 levels.

"We'd receive 2 million less from the state next year, which we'd have to factor in if that stays in the [state] budget," said Aponte, who noted that he hasn't spoken with the Governor about the proposal. "I know that city officials and lobbyists are working to address it."

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One Time Fixes?

Providence City Councilman Sam Zurier spoke to the FY16 budget where he said there were roughly $7 million in "one-time fixes" - meaning they wouldn't recur in the next fiscal year -- but he remained optimistic the city could identify other "one time" solutions on a similar scale next year.  Last year, outgoing Mayor Angel Taveras tinkered the budget by selling the naming rights of the city's downtown skating rink, with a lease extension at Triggs, and anticipating the sale of Flynn Elementary School and Urban League property, the latter two which are still pending. How will Elorza match those line items this year?  "Every year something comes up," said Zurier.

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Landlord Tax?

The ordinance passed by the City Council last year that allows landlords who do not live in their homes to pay 160% (down from 175%) of the city’s $19.25 per $1,000 of assessed value rate for owner-occupied homes starting in FY16 means a $6 million plus shortfall in revenue for the coming year.  

Whether the Mayor will support the change -- and the City Council, with two members since last year's votes -- is another question.  "The new remembers replace the two who were on opposite sides of the issue last year," said Zurier.  "If there's still a substantial majority that supports this issue, and the Mayor presents a budget that doesn't included it, they'd have to make the case of how to address that shortfall."

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Pension obligation?

City internal auditor Clarkin said that the city was meeting with its actuaries to discuss the first quarter returns on Tuesday -- the same day GoLocal MINDSETTER Michael Riley posed the pension question, that "if total plan assets are actually $357,000,000 as reported in city documents, then why is Wainwright only managing $268,000,000?" Clarkin did not provide a response when asked Tuesday.  "Providence and their actuaries under each Mayor knowingly overstated Pension Assets producing an inaccurate and overstated Funding ratio," wrote Riley.

"This allowed the Mayors to set less aside for ARC payments and spend tax dollars on other items including raises,' continued Riley. "The tactic of over reporting the assets and funded ratios caused an estimated $60 to $100 million shortfall in what should have been contributed to the pension over the last decade."  Will the city stick to its guns -- and explain the difference and explain its reported assets number in light of what is managed?"

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City Employees?

A report done by consultant and former Taveras Chief of Staff Michael D'Amico, submitted to the City Council on April 1, outlines twenty potential areas of at least $344,000 in reduced costs to the city following a comprehensive review of staffing -- and opportunities to streamline operations.  

"It's important to note that some of the recommendations may require negotiated changes within the city's collective bargaining agreements with its unions," writes D'Amico.  From DPW and Parks department consolidations, to addressing overlap of clerical positions, what Elorza will attempt to implement from the suggestions -- and what can be achieved -- remains to be seen.   

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Medical benefits?

According to Clarkin, Medical benefit spending is expected to increase a continual substantial rate in coming years.  Expenditures for employee and retiree medical benefits are projected to increase 7.75% annually through FY 2017, according to the city’s medical consultant -- it is projected that the city’s general fund budget for medical expenditures will increase from $40.5 million in FY 2015 to $47.0 million in FY 2017. How the city will continue to account for the increasing costs will be a major question for Elorza. 

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Teachers' Contact

The most recent contract with the Providence Teachers union expired on August 31, 2014 -- and after the PTU rejected a contract deal last fall, it has been mediation since. In Internal Auditor Clarkin's FY15-17 budget projection, it was assumed that a new contract with the PTU will not contain an across-the-board salary increase effective in fiscal years 2016 and 2017.

"A one-percent across-the-board salary increase would result in approximately $1.35 million in additional salary costs," wrote Clarkin. "Additional salary costs of $800,000 for teacher step increases have been incorporated into the school department’s budgets in fiscal years 2016 and 2017." Whether or not the projections will be accurate will be seen when a new contract is ratified. 

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FY 17

The structural deficit projected by Clarkin is supposed to increase from $17M in FY16 to $22M in FY17.  Will structural staffing changes have an impact on the bottom line?  How will the city continue to address pension obligation needs?  As Elorza looks to tackle this year's budget issues, longer-term implications will be at the core of many decisions.


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