“I Did Not Expect This From AAA” - Loberti on Being Stranded with Guide Dog
Thursday, June 22, 2017
Rhode Islander and URI student Aria Mia Loberti spoke with GoLocal's Kate Nagle on LIVE about her experience being recently turned away by AAA for having her guide dog for the blind, before finally convincing them that they had to comply take her under federal law.
"I did not expect this to happen from AAA -- but I always expected something would happen," said Loberti.
Loberti, who went through training and received her guide dog, Ingrid, just a week ago, said she was surprised she encountered trouble so soon, however.
AAA Calls
"The woman on the phone checked with her supervisors -- she was extremely professional, the blame doesn't rest with her," said Loberti of her call to AAA. "However they gave us so many different excuses why she couldn't be in vehicle. I don't think it should take anyone 90 minutes to follow federal law."
GET THE LATEST BREAKING NEWS HERE -- SIGN UP FOR GOLOCAL FREE DAILY EBLASTLoberti told Nagle that AAA apologized directly to her, after she posted to Facebook what had taken place.
"AAA has apologized directly, we got a call from a respectful employee, [but] they're not implementing the training," said Loberti. "I hope I can use this experience to be positive. This is an issue of education."
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