Welcome! Login | Register
 

Sky Chiefs Bounce Back, Roll Spirit 119-109—Sky Chiefs bounce back with 119-109 win over…

25 Great Last Minute Local Gifts in RI—Still haven’t finished your Christmas shopping? Check out…

NEW: RWU Moving into Former 38 Studios Offices in Providence—Roger Williams University has agreed to a 12-year…

Guest MINDSETTER™ Justin Katz: Edwards Dances Around the Fact That I’m Right—It’s tempting to go line by line through…

Friars Top UMass 85-65 in Saturday Matinee at The Dunk—Friars beat UMass 85-65 at Dunkin Donuts Center

Sky Chiefs to Host Holiday Hoops Clinic at Providence Country Day—Sky Chiefs to host hoops clinic at Providence…

Second Half Defensive Lockdown Leads Rams Past Detroit 69-55—Rams shut down Detroit in second half, win…

Americans Identifying Race Relations as a Top Issue Sharply Rises According to Gallup Poll—Gallup released results from a new poll on…

NEW: Mayor-Elect Elorza Retains Public Safety Commissioner and Chief of Police—Elorza today announced his decision to retain Public…

NEW: Brown University Names Cliatt New VP for Communications—Brown Names Cass Cliatt VP for Communications

 
 

Netiquette: Emoticons and Real Smiles

Monday, January 10, 2011

 

Emoticons are over. Overused that is. 

To stave off the winter blues, smile more. Even if you're not feeling it. Studies show that smiling--no matter how you really feel--will create a better mood.

When answering any phone

Do smile because your smile will come through in the tone of your voice and the person calling will be happy he called.

Do smile while closing the phone conversation. Again, even though the caller can't see your smile, the tone will resonate and the person will be pleased that she made the call to you. While ending the conversation with an excuse (you have a conference call coming in), smile while you say good-bye to the caller and he'll know you're telling the truth by the smile-tone in your voice.

Don't say, "Whozze this?" Because it sounds gruff. Get the person to talk by asking questions that get him revealing information about himself until you figure out which of the guys you talked to last night is calling.

Do say your name when you make a call because not everyone has caller ID. It's frustrating when you're not sure, especially on a fuzzy connection when someone walking down a windy street is calling to ask you to meet him for a drink.

Do smile in person. That's why he kept your number, however, don't show those pearly whites because they could be intimidating.

Don't use smiley faces in a business email or text. Equal your client's professionalism in all emails and texts.

Don't use emoticons because they can seem OTT and you don't want to be copying your 6 year old's favorite acronym LOL or your 12 year old's ROTFLHOLCBH, even though it means Rolling On The Floor Laughing Hysterically Out Loud Collecting Bird Feathers.  Etiquette is generational and what works for 10 year olds, seems immature when you've got a high school degree.

DON'T USE UPPERCASE LETTERS WHEN WRITING EMAILS OR TEXTS BECAUSE IT'S ANNOYING!  It looks as though you're angrily screaming at the person you're writing to when you want to be smiling. Use words but not CAPS, unless of course you want to say, SQTM.

Didi Lorillard is a born and bred Newporter. While living in New York City for many years, she published two books, Guide New York, New York: A Counter Chic to Manhattan and Buy the Best. After raising two daughters, she moved back to Newport with her husband, the historian and author, Robert Cowley. For more inspiration and guidance on etiquette and modern manners, visit her Web site, here.

 

Related Articles

 

Enjoy this post? Share it with others.

 
 
:)