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slides: The Top 20 Hospitals in New England Rated By Patients

Monday, January 07, 2013


GoLocal's first-ever ranking of 176 New England hospitals based on patient experiences and ratings utilizes reams of data from a government-sponsored survey of more than 50,000 patients. Based on how patients responded to questions about their care, GoLocal has analyzed, weighted, and used the data in a proprietary ranking formula to yield its rankings. See the Top 20 hospitals, as rated by patients themselves.

For a chart of how all the hospitals ranked, go here.

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#20 Northeastern Vermont

Northeastern Vermont Regional Hospital

St. Johnsbury, VT

No. of beds: 25

Located in Vermont’s Northeast Kingdom, this  community, not for profit, acute care, critical access hospital is the only Vermont hospital designated as a Baby Friendly hospital by the United Nations.

Highlights: Cleanliness is a premium at Northeastern Vermont Hospital, as 86% of patients said their room as always clean.

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#19 New England Baptist

New England Baptist Hospital

Roxbury Crossing, MA

No. of beds: 150

New England Baptist Hospital (NEBH) offers nationally recognized expertise in orthopedic surgery, and is the official hospital of the legendary Boston Celtics, and has provided services to U.S.Olympic teams, elite athletic associations and individual elite athletes. But based on the responses, every patient is treated like an elite athlete.

Highlights: The overall patient experience at New England Baptist was incredibly positive--91% said they would definitely recommend the hospital to another person.

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#18 South County Hospital

South County Hospital Inc.

Wakefield, RI

No. of beds: 93

An independent, non-profit, acute-care hospital in Rhode Island, South County Hospital offers the latest advances in technology and a comprehensive range of medical and surgical services to its patients.

Highlights: Great communication is a hallmark at South County--85% of patients said their doctors communicated well, and 84% said their nurses did.

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#17 Speare Memorial

Speare Memorial Hospital

Plymouth, NH

No. of beds: 25

Speare Memorial Hospital is a 100,000 square foot Critical Access Hospital located in the heart of New Hampshire between the scenic Lakes Region and the White Mountain National Forest.  Speare Memorial Hospital is “up the hill” from Main St. Plymouth’s downtown area and adjacent to Plymouth State University.

Highlights: Doctors and nurses alike make sure they communicate well with patients--86% said their doctors always communicated well, and 84% said the same of Speare's nurses.

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#16 Mayo Regional

Mayo Regional Hospital

Dove-Foxcroft, ME

No. of beds: 25

This non-profit, 25-bed critical access hospital located in Dover-Foxcroft, the county seat of Piscataquis County, has 25 physicians and 400 staff members dedicated to providing acute medical/surgical care, intensive care, surgical services and obstetrics in an inpatient setting, as well as a wide array of outpatient services.

Highlights: Patients gave Mayo Regional high marks for cleanliness, with 83% saying that their room was always clean.

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#15 Frisbie Memorial

Frisbie Memorial Hospital

Rochester, NH

No. of beds: 122

This general medical and surgical hospital in Rochester has been providing healthcare to the greater Rochester community for over 80 years.

Highlights: Frisbie's highest marks were about cleanliness--85% said their room was always clean.

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#14 Inland Hospital

Inland Hospital

Waterville, ME

No. of beds: 48

This community hospital in Waterville has been a member of Eastern Maine Healthcare Systems since 1998 and thanks to its close relationship with its sister hospital, Eastern Maine Medical Center, Inland patients have seamless access to a higher level of care when needed.

Highlights: With high marks across the board, it's no wonder that 86% of respondents said they would definitely recommend Inland Hospital to others.

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#13 Monadnock Community

Monadnock Community Hospital

Peterborough, NH

No. of beds: 25

The major strength of MCH, a Critical Access Hospital offering Medical, Surgical and Intensive Care; Obstetrics; Pediatrics; and Mental Health services, is the ability ot its physicians and staff to offer extensive services utilizing state-of-the-art technology, while maintaining the personalized care of a community hospital.

Highlights: Great communication at MCH got the highest marks from patients--86% said nurses always communicated well, and 85% said the same of doctors.

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#12 Charles A Dean

Charles A. Dean Memorial Hospital

Greenville, ME

No. of beds: 25

Charles A. Dean Memorial Hospital is critical access hospital that provides acute, skilled, and nursing facility beds. CA Dean also provides 24-hour emergency medical services, including an ambulance and a full service Emergency Department, three family practice locations, diagnostic services, laboratory, digital imaging, CT scan, ultrasound, mammography, rehabilitation services, as well as, podiatry, and general and orthopedic surgery. It is a member of Eastern Maine Healthcare Systems.

Highlights: Standing out among the Top 20 hospitals for responsiveness, 86% of respondents said that they received help as soon as they wanted it. Further, 76% said the hospital was always quiet at night--the highest rating among the Top 20.

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#11 Stephens Memorial

Stephens Memorial Hospital

Norway, ME

No. of beds: 50

Part of Western Maine Health, which in turn is part of MaineHealth, Stephens Memorial Hospital is a non-profit community hospital with a history of providing high-quality, affordable health care to the people of western Maine. 

Highlights: Stephens Memorial's highest performance in patient response was communcation-based--86% said that their doctors always communicated well with them.

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#10 Nantucket Cottage

Nantucket Cottage Hospital

Nantucket, MA

No. of beds: 19

This not-for-profit hospital that serves an island community 30 miles from the mainland has a deep tradition of compassion and cares for a population of 10,000 full-time residents that increases to more than 50,000 during the summer months. Founded in 1911, it was originally located in 3 cottages on West Chester St, and maintains a nod to its roots in its official name.

Highlights: Posting the highest communication scores in the Top 20, 93% of Nantucket Cottage's patients said that their doctor always communicated well with them. Also, 88% of patients said they always received help with then asked--also the highest rating in the Top 20.

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#9 Maine Coast Memorial

Maine Coast Memorial Hospital

Ellsworth, ME

No. of beds: 64

Maine Coast Memorial Hospital is a full-service hospital serving Hancock and western Washington Counties. Opened in 1956, the comprehensive healthcare facility provides emergency, primary and specialty care acute inpatient, diagnostic, and surgical services.

Highlights: A standout for communication, 88% of MCM's patients said their doctors always communicated well with them.

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#8 Blue Hill Memorial

Blue Hill Memorial Hospital

Blue Hill, ME

No. of beds: 25

Blue Hill Memorial Hospital (BHMH) is a critical access hospital offering primary and selected specialty health care services.  Mrs. F.B. Richards donated the original hospital in 1922 in honor of her daughter, Katharine.  Nearly 90 years later, the hospital is the largest employer in the region and an affiliate of Eastern Maine Healthcare Systems.

Highlights: Doctor-patient communication at BHMH was the 2nd highest in the Top 20, with 90% of patients saying their doctors always communicated well with them.

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#7 Mount Desert Island

Mount Desert Island Hospital

Bar Harbor, ME

No. of beds: 25

Mount Desert Island Hospital serves a close-knit island and surrounding communities through its critical access facility in Bar Harbor and a network of health centers across Mount Desert Island—all designed to provide comprehensive health care for residents and visitors. When care is needed off island, they expedite that process and then, as recovery begins, provide compassionate personal care that welcomes the returning patient home.

Highlights: Along with fellow Maine hospital Blue Hill Memorial, Mount Desert Island Hospital posts the #2 highest scores for doctor-patient communication--90% said their doctors always communicated well with them.

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#6 Redington Fairview

Redington Fairview General Hospital

Skowhegan, ME

No. of beds: 25

Redington Fairview is a critical access facility that provides health care for more than 30,000 residents living in Somerset County - its primary service area, which extends from Skowhegan to the Canadian border. The hospital continues to grow and add services to meet the needs of its population.

Highlights: The two "C's"--cleanliness and communication--defined Redington Fairview's top ratings. Among respondents, 87% said the nurses always communicated well with them, and 86% said their rooms were always clean.

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#5 York Hospital

York Hospital

York, ME

No. of beds: 79

This not-for-profit hospital located on the southern coast of Maine is regarded as a modern facility with excellent medical/surgical units, an outstanding emergent care center, innovative breast care program, and extensive inpatient and outpatient services.

Highlights: York Hospital's overall excellence from the patient point of view is proven by the fact that 89% said they would definitely recommend it--the 2nd highest rating in the Top 20.

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#4 Millinocket Regional

Millinocket Regional Hospital

Millinocket, ME

No. of beds: 25

MRH is a not-for-profit, Critical Access Hospital that serves as the primary care facility for the communities of Millinocket, East Millinocket, Medway and the surrounding territories.

Highlights: Top ratings across the board distinguish Millinocket Regional, but standouts include 91% of patients saying their doctors always communicated well with them, and 90% saying that their rooms were always clean.

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#3 Grace Cottage

Grace Cottage Hospital

Townshend, VT

No. of beds: 19

The smallest hospital in the Top 20, Grace Cottage Hospital is an inpatient facility for acute and rehabilitative care. It is equipped with a 24-hour emergency department for critical care treatment, a hospice suite, rehabilitation department and state-of-the-art laboratory and radiology departments. It adheres to its founding physician, Dr. Carlos Otis’, very specific vision of running a hospital that doesn’t look or feel like a hospital, while providing modern medical care. Its small size makes possible the warm, individualized, professional service on which the hospital has built its well-deserved reputation.

Highlights: In addition to having the highest-rated doctor-patient communcation (tied at 93% with Nantucket Cottage), Grace Cottage posted the highest rating in the Top 20 for pain control--89% of patients said their pain was always well-controlled.

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#2 Fairview Hospital

Fairview Hospital

Great Barrington, MA

No of beds: 25

An affiliate of Berkshire Health Systems, Fairview Hospital has been the center of healthcare in the southern Berkshires for nearly a century. A federally-designated Critical Access Hospital, Fairview provides a full range of primary care services, including 24-hour Emergency Department, surgery, obstetrics, rehabilitation, cardiology and a comprehensive list of diagnostic services including state-of-the-art diagnostic imaging and laboratory services as well as therapeutic and prevention programs that address the health needs of the community.

Highlights: This hospital that dedicates itself to compassionate care has much to crow about, particularly the work of its nurses, who 90% of respondents said always communicated well with them (the highest ranking in the Top 20).

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#1 Clinton Hospital

Clinton Hospital

Clinton, MA

No. of beds: 41

Central Mass' Clinton Hospital is a nonprofit, acute care community hospital, with a firm mission to deliver high-quality, comprehensive services to the local and extended community with excellence, compassion and competence. Organized in 1889, Clinton Hospital has been a member of UMass Memorial Health Care since 1998.

Highlights: Along with New England Baptist Hospital, a remarkable 91% of Clinton Hospital's patients say they would absolutely recommend the hospital to others--the highest ranking for overall quality. Further, 91% of patients said their rooms were always clean at Clinton--another #1 ranking in the Top 20. And finally, Clinton's nurses shared top ranking honors with Fairview Hospital for being the best communicators (90%).


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