Cox Blames “Fiber Cuts” By Provider for Monday’s Widespread Outages in RI
Tuesday, May 10, 2016
Thousands of Cox customers in Rhode Island -- and across the country -- were without service on Monday afternoon and evening, and customers took to social media to express their frustration at the lack of initial communication from the cable and internet provider.
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The website outage.report showed a timeframe of the outage to be approximately six and a half hours, between 3 and 9:30 p.m. Cox provided a statement once repairs were underway as of 9:30 p.m.
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"A widespread outage impacted residential and business customers of Cox Communications and other providers throughout the northeast as a result of fiber cuts experienced by a national service provider. Their technicians worked to repair the issue, and services were restored to our customers around 9:30 p.m., May 9," said Cox Communications Director Eric Wagner. "We will continue to conduct our due diligence to ensure all aspects of our services are 100 percent operational."
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